Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 661-323-5188 or make an appointment online!
Know Your Rights
I was very impressed with the owner and his honest, professional treatment of his customers. Honesty and integrity is hard to find these days, but you will find it here. I highly recommend this shop. You won't be disappointed.
Took my vintage T-Bird in for an exhaust re-do. They did a beautiful job and obviously take pride I their work. The job was completed on time and at a reasonable cost. Highly recommend!
The mechanics are professional and very experienced. Don't hesitate to bring your car here, they will fix it for the right price.
Driving through California our exhaust pipes took a hit and broke. Called these guys and 20 minutes later we were back on the road. Professional, friendly and quick. thank you all so much
I highly recommend Gregg, I can't say it enough. I called around and asked how much it was just to LOOK at my A/C and the lowest price I got was $60 and everytime they always said "well it goes into however much the repairs will be. Well I just had another child and can't really afford to pay $60-$100 for someone to just look at my car. So I saw all the positive reviews on here for Advance and thought "well if he's as honest as people say he is, this is the place for me to check out" I called and asked how much for him to look at it and he said it's less than $40 bucks, so I figured okay I can swing that. Every other person that I asked told me it would be around $2k to fix... $75 and a half hour later I drove out of Gregg's shop with ice cold A/C. I'm going back tomorrow to get my window fixed and next paycheck I'm going to have him do my wife's O2 sensor (which we've been putting off for months). I'm not going to anybody else ever again. He is honest, he explains stuff in terms that I can understand, and he doesn't sugar coat stuff. Check him out, you won't be disappointed.
Gregg is the best. He offers no BS affordable service for any car you could take in. He remedied a huge number of issues that were left by a previous mechanic on my jeep all in about an hour. Couldn't be happier with the service and the cost. Happy to say I finally found a great shop in Bakersfield for auto repair. No more check engine light for me!